Customer Care

We offer a 60-day hassle free return policy on most  shop orders within Canada, including but not limited to all apparel, tackle, additional fishing items, and all accessories.  

You may return a qualifying product(s) for a full refund or exchange of the purchase within 60 days of the original order date. Products must be unused and returned in original packaging if possible. You’re welcome to open your package and inspect the product before the return. Proof of purchase is necessary.

Return Shipping: Returns for credit are FREE, though $2 return shipping fee will apply to all items being fully refunded. Returns from US are not accepted at this time.

Used Products: We do not accept returns for products that have been used or are not returned in original packaging.

Privacy & Safety

WHAT INFORMATION WE COLLECT

We collect a variety of types of personal information including:

• Contact information, such as your name, address, phone number, and email address;

• Purchase information, such as the items you purchase, billing and shipping address, payment information, and contact information (such as for receipts or order updates);

• Preference information, such as your contact and marketing preferences, and merchandise interests;

• Profile and account information, which may include Contact, Purchase, and Preference information as well as your account password, items in your online shopping cart, and other information about your profile or account;

• Correspondence information, including information about your email or other written communications with us and information that you share in your emails and other written communications with us;

• Call recordings, including information about your call and that information you share when you call us on the phone;

• Device and browsing information, including information about your phone, tablet, computer, or other device, and online browsing activity (collectively, “automatically collected information”). Automatically collected information may include IP addresses, unique device identifiers, cookie identifiers, device and browser settings and information, location and geo-location data, and Internet service provider information. Automatically collected information also may include information about when and how you access and use our website, such as the date and time of your visit or use, the websites you visit before coming and after leaving our website, how you navigate our website, the website pages and items you view using our website, and the items you purchase.